FAQs

Q: What are the gift variants available on Jewelsouk?

Ans: Diamond Jewellery, Solitaires, Gold Jewellery, Silver & Fashion Jewellery, Watches, Artifacts, Gold Coins & bars, Gift Vouchers.

Q: How do I shop on Jewelsouk?

  1. Select a product by category or by brand or by selection.
  2. View Product Details, Price and Delivery terms.
  3. Add to Shopping Cart.
  4. Verify the amount and ‘Proceed To Pay’.
  5. Select your payment option and make payment.
  6. You will get an e-mail notification of your transaction from Jewelsouk.com

Q: How do I make payment?

Three modes of payment

    1. Debit/Credit Card Or Net Banking ( Preferred).
    2. Bank Transfer into our account (Details below):

Account Name :- Jewelsouk Marketplace LimitedAccount Number :- 054405005718IFSC Code No. :- ICICI0000544Branch :- MIDC , Andheri(E)

    1. Cheque/Demand Draft at the below mentioned address.
    2. Send cheque in the name of Jewelsouk Marketplace Limited

Account Name :- Jewelsouk Marketplace LimitedAddress:Jewelsouk Marketplace LimitedLaxmi Towers, Office No.A-1,A-Wing, 7th Floor Bandra Kurla Complex,Bandra (East), Mumbai-400051, IndiaContact - 022-40102000/2120.

  1. You will get an e-mail notification of your transaction from Jewelsouk.com

Q: What’s the delivery time period from the date of purchase?

Ans: Delivery time for each product is mentioned on the ‘Product Details’ page.

Q: Who is responsible for shipment of products to customer?

Ans: Vendor partners for each brand will deliver products directly to customer.

Q: What if there is a delay in product delivery?

Ans: Please notify all delays in delivery at customersupport@jewelsouk.com Or call us at 1800-103-0051

Q: If product is not available what option do I have?

Ans: If the product is not available in stock , vendors can send a production request for your order . Production order takes in between 30- 45 working days. You also have option to cancel the order.We suggest you do not cancel the order and await your order as each piece of jewellery / gift item is unique and you may not find the same piece again with us.

Q: Can I cancel an order after placement of order? What is the refund process?

Ans: Products and services once booked through Jewelsouk.com cannot be cancelled and the refunds thereof are not allowed in any circumstances. However, exceptional cases of 'manufacturing defect' and ' wrong consignment ' can be dealt with separately after due verification of proof and based on established facts with vendor partners on case to case basis.

Cancellation of transactions by the End-User/ Customer can be due to any of the following reasons:

The order may be cancelled before shipment due to any of the following reasons;

  1. The specific product/model is out of Stock.
  2. The order could not be shipped within the specified timeline.
  3. The shipping address is not serviceable.
  4. Any other force majeure reason beyond the control of vendors or Jewelsouk.com, including bandh, strike, natural climatic, etc.

The orders may be cancelled post shipment and delivery due to any of the following reasons;

  1. Established defect in the product which the seller is not able to either replace or repair, within the warranty timelines.
  2. Correct product could not be delivered after first replacement.
  3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
  4. Products lost, damaged during transit and delivery not accepted.

Conditions:

  1. The refund shall be processed only after the product is shipped back unused and received by vendor in its original condition with the original packing without any tampering.
  2. User needs to attach original invoice and relevant documents as provided with the product to process refunds.
  3. The return courier awb /tracking number should be communicated to Jewelsouk.com customer support.

Q: What is refund turn around time in case of cancellation?

Ans: 15-20 working days in case of Credit card payments. For bank transfers and Cheque/DD payments , it takes 10 working days.

Q: Will there be any deduction in the refund amount?

Ans: Please refer Cancellation & Refund Policy in Terms & Conditions:http://www.jewelsouk.com/info/replacement-exchange-policy

Q: Can I change my order for the product which is available instead of cancelling the order (in case the product is out of stock)?

Ans: No. You will have to place a new order.

Q: Is Shipment done outside India?

Ans: Orders above 10,000 INR can be shipped internationally, provided the shipment costs are borne by the customer.

Q: What are the shipping charges to deliver a certain product anywhere in India?

Ans:Please read our shipping policy below.http://www.jewelsouk.com/info/shipping-policy

Q: What are the measures for product quality?

Ans: Jewelsouk is an online market place where vendor partners have agreed to Display, Sell and Deliver products. Therefore, product quality is limited to respective vendor partners. Please read product descriptions given carefully for each product before buying.

Q: What if the product delivered is defective/damaged?

Ans: Please write to us at customersupport@jewelsouk.com or call us at 1800-103-0051.

REPLACEMENT POLICY

Manufacturing Defects: In the unlikely event, if you receive a product with manufacturing defects, we guarantee 100% product replacement at no additional costs. Damaged in Transit: If the product is damaged in transit and received to you in tampered condition, we will replace the same product for you.