SHIPPING POLICY

Shipping Charges

We charge small token amount of Rs.99 for shipping across the India on every order. This includes the cost of protective packing, shipping and in some cases Octroi/documentation fees. Your order remains our responsibity till it is safely shipped to you fully insured at your doorstep. With this, Team Jewelsouk makes a humble request to all our customers to inspect the package in order to notice any damage or tampering; before receiving or signing the receipt.

Shipping Tenure

Delivery Time for Ready stock product ( In business working days after order confirmation)
In business working days after 6-7 days of manufacturing the productProduction TimeCertification TimeDelivery Time
Location
Metro cities (X)6-7 DAYS (144 -168 hours)2-3 DAYS ( 48- 36 hours)(8-10) Business working days
Tier 1 Cities (Y)6-7 DAYS (144 -168 hours)2-3 DAYS ( 48- 36 hours)(12-14) Business working days
Tier 2 Cities (Z)6-7 DAYS (144 -168 hours)2-3 DAYS ( 48- 36 hours)(14-16) Business working days
Delivery of High End Manufacturing products(intricate jewellery is handcrafted by skilled craftsmen & certified by independent laboratories)
 Production TimeCertification TimeDelivery Time
Location
Metro cities (X)10-15 days2-3 DAYS(18-21) Business working days
Tier 1 Cities (Y)10-15 days2-3 DAYS(22-24) Business working days
Tier 2 Cities (Z)10-15 days2-3 DAYS(24-26) Business working days
Delivery for SolitairesSourcingQuality CheckDelivery Time
Metro cities10-15 days2-3 days(18-21) working days
Tier 1 Cities (Y)10-15 days2-3 DAYS(22-24) Business working days
Tier 2 Cities (Z)10-15 days2-3 DAYS(24-26) Business working days
HRA ClassificationMetro Cities (X)Tier - 1 cities (Y)Tier -2 Cities
 Ahmedabad, Bangalore,Agra, Ajmer, Aligarh, Allahabad, Amravati, Amritsar,
 Asansol, Aurangabad, Bareilly, Belgaum, Bhavnagar,
 Bhiwandi, Bhopal, Bhubaneswar, Bikaner, Bokaro Steel City,
 Chandigarh, Coimbatore, Cuttack, Dehradun, Dhanbad,
 Durg-Bhilai Nagar, Durgapur, Erode, Faridabad, Firozabad,
 Ghaziabad, Gorakhpur,Gulbarga, Guntur, Gurgaon, Guwahati,
 Gwalior, Hubli-Dharwad, Indore, Jabalpur, Jaipur, Jalandhar, Jammu,
 Jamnagar, Jamshedpur, Jhansi, Jodhpur,Kannur, Kanpur, 
 Kakinada, Kochi, Kolhapur,Kollam, Kota, Kozhikode, 
 Lucknow, Ludhiana, Madurai, Malappuram, Malegaon, 
 Mangalore, Meerut, Moradabad,Mysore, Nagpur, 
 Nanded-Waghala, Nashik, Nellore, Noida, 
 Patna, Pondicherry, Raipur, Rajkot, Rajahmundry, 
 Ranchi, Rourkela, Salem, Sangli, Siliguri,Solapur, 
 Srinagar, Surat, Thiruvananthapuram,  
Tiruchirappalli, Tiruppur, Tirupati,  
Ujjain, Vadodara, Varanasi, Vasai-Virar City, 
 Vijayawada, Visakhapatnam,Warangal
All other cities
 Chennai,Delhi,Hyderabad,
 Kolkata, Mumbai, Pune

Cash on Delivery (COD) Order


Once you have opted for COD as a payment option; Team Jewelsouk invariably calls you to verify your address and your order product details. This is done to minimize any error in address verification process. Team Jewelsouk Customer Service would generally call up customers for COD verification within 6 hours of receipt of the order. Order processing commences only after the COD conformation from your end.


COD (Cash On delivery) POLICY


    • Customer cannot open the product/packaging at the delivery time. Remember COD option is just a privilege to pay for your order at the doorstep.
    •  
    • You can open the product/packaging after the payment is done. The same courier boy will not take the product back with him.
    • In case, you don’t like the product , Call our customer care at 1800-103-0051 no or mail us at customercare@jewelsouk.com to prompt for an exchange option. 
    • We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event that we are unable to find you at your delivery address, be rest assured; we make atleast three attempts to help you with your order at your doorstep. Our logistics partners are also given your contact number for them to make it easier to get in touch with you. We request all customers who have opted for Cash on delivery (COD ) to arrange their cash handy with them or to their friends/relatives in case of their absence. Irrespective, you are not at place please call TOLL FREE 1800-103-0051 and inform our customer service as to whom the order has to be handed over.
    • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
    • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
    • We ship on all week days (Monday to Saturday), excluding Sundays and public holidays.
    • Please refuse to take delivery of the package, and call our Customer Care at Toll Free 1800-103-0051 mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Thank You,
Team Jewelsouk, Happy Shopping!